Patient Rights
- To receive respect for any special preferences, spiritual and cultural needs requested.
- To receive respect for personal dignity and privacy during examinations, procedures
and treatment. - To have protection from neglect or abuse.
- To have confidentiality about patient information.
- To refuse treatment.
- To seek additional opinion (2nd opinion) regarding clinical care.
- To have information (consent) before transfusion of blood or blood components, anaesthesia, surgery, initial of any research protocol and any other invasive/high-risk procedures/treatment.
- To complain and information on how to voice a complaint.
- To have information on the expected cost of the treatment.
- To have access to his / her clinical records.
- To have information on the care plan, progress and information on their health care needs
Patient Responsibilities
- Provide complete and accurate information including full name, address and other information.
- To be on time in case of appointments. To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
- To attend follow up appointment as requested/advised.
- Provide complete and accurate information about his / her health, including present condition, past illness, hospitalization, medication and any other matters that pertain to his / her health.
- To follow the prescribed treatment plan and carefully comply with the instructions given.
- To take medicines, which are prescribed until the course of treatment is completed.
- To communicate with the health care provider if his / her condition worsens or does not follow the expected course.
- Not to take any medications without the knowledge of doctor and health care professionals.
- Not to give medication prescribed for him/her to others.
- To respect the fact that other patient’s medical condition may be more urgent than his / her and accept that your doctor needs to attend them first.
- To respect that admitted patient and patients’ requiring emergency care take priority for your doctor.
- Provide complete and accurate information for insurance claims and work with hospital and physician billing offices to make payment arrangements.
- To accept financial responsibility for health care services received and settle bills promptly and timely.
- Abide by all hospital rules and regulations.
- Comply with the NO SMOKING policy.
- Comply with the visitor policies to ensure the rights and comfort to all patients’.
- Be considerate of noise levels, privacy, and safety. Weapons are prohibited on-premises.
- Treat hospital staff, other patients’ and visitors, with courtesy and respect.
- To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
- To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records. To accept the statutory requirements of disclosing his/her medical facts to health/legal authorities.
- To understand the charter of rights and seek clarification if any.