This patient guide will answer all the commonly asked questions that the patients and visitors might have. All the procedures and processes that one comes across during pre-admission, during patient’s stay and during discharge are covered here.
Before Admission
Any patient who seeks admission can directly contact our IP Reception Desk in the premises for admission. Registration will be available 24 X 7, 365 days a year. All one has to do is complete a simple documentation process for admission. The Pre Admissions Team will help you answer any queries that may arise while filling the forms.
Admission
In cases of emergency or unplanned admission, you can reach the IP Reception Desk which is open 24 hours directly; our relationship personnel will help you on any day at any time.
Documents at the time of registration
To make the process of pre-admission registration easy, please allow the registration personnel to complete the check-in process. You are requested to bring the following documents:
- Family doctor or previous consulted doctor’s prescription or advice letter
- Proof of insurance/ insurance card (if the treatment is insured)
- Medical benefits card for government and corporate employees
- Test(s) results and x-rays, if any
- Details of all medication and the dosage you are currently on
- Passport (for international patients)
What can you bring along?
If you have been advised for a stay at the hospital, you might want to bring a pair of comfortable slippers & toiletries with you
Discharge Procedure
- Patients and caretakers will be informed in advance about the precise date and time of discharge
- Prior to your discharge, the interim hospitalisation bill will be provided for perusal
- The hospitals will arrange for appropriate transport if need be or on request
- The doctor’s contact number will be provided in case of medical difficulties following discharge
- Proper instructions are provided to you and your caretaker concerning rest, diet, medications and follow-up appointments
- A written discharge summary will be provided to the patient leaving the hospital
- Please bear in mind that the entire payment & discharge process might take anywhere up to 4 hours
Payment Procedure
- All payments can be made at the cashier’s counter at the hospital lobby. Only cash and credit cards will be accepted.
- The bill presented to you should be fully settled by the time of discharge.
Note: Cheques will not be accepted
If you have questions regarding our check-in procedures, please call the numbers listed below –
040-6736 9999, Mobile: 80963 69999.